Bella’s Gold will not share or sell any personal information. We will only use the information we receive to identify and locate an individual for the purposes of completing a business transaction.
Bella’s Gold will collect the following information:
Credit card information
We can usually ship your items within 1 business day of placing an order. If there is a delay, we will contact you or it will be clearly stated on our website. We ship through USPS, and packages can be tracked through their website.
Orders over $300 will receive free shipping via priority mail with a signature requirement, unless you request otherwise. Orders under $300 will be shipped via first class, with tracking and with no signature required. If you need overnight shipping please contact us and we can give you a quote.
If a package gets lost in transit, which happens on rare occasions, we will re-ship the order. If the tracking information however says the package was ‘delivered,’ then this means USPS successfully delivered the package to the given address and our job has been effectively accomplished and Bella’s Gold will not replace that package without charge. If USPS says delivered and you have not received the package, please check with housemates or family to see if they received the package without notifying you, and check around the door to make sure it has not blown away. USPS will not mark an order as delivered if it hasn’t been. If you put the wrong address on the order form, it is your responsibility to track down the product.
All sales are final. We do not accept returns as these products cannot be resold. We offer a 1oz bottle for those wishing to try the oil before buying more cost effective sizes.
Exception: All vape pens will be tested and in working order prior to shipping. If a vape pen set is not in working order when received, we will gladly replace the product as long as we are informed within 48 hours of receiving the package and it is returned unused within 7 days. We will ship a new items once we receive the defective merchandise.